Effective Date: [01-01-2024]
Last Updated: [01-10-2024]
At Academic Enclave, we aim to provide you with efficient and reliable shipping services. This Shipping Policy outlines the terms and conditions regarding the shipment and delivery of your orders. Please read the following information carefully.
1. Order Processing
- Processing Time: Orders are typically processed within 1-3 business days after receiving your order. Please note that we do not ship on weekends or holidays.
- Order Confirmation: Once your order has been placed, you will receive an order confirmation email with the details of your purchase.
- Order Fulfillment: After your order is processed and ready for shipment, you will receive a shipping confirmation email that includes tracking information.
2. Shipping Rates & Delivery Estimates
Shipping costs and delivery times depend on your location and the shipping option you choose at checkout. The following are the general options available:
- Standard Shipping: Estimated delivery time is 5-7 business days after your order has been processed.
- Expedited Shipping: Estimated delivery time is 2-3 business days after processing.
- International Shipping: Delivery times for international orders vary depending on the destination country and customs processing, typically taking 10-15 business days.
Shipping costs are calculated based on the weight of your order and the delivery destination. You can view shipping rates during checkout before completing your purchase.
3. Shipping Restrictions
- International Shipping: Please note that some products may not be eligible for international shipping due to regulatory restrictions or manufacturer guidelines.
4. Order Tracking
Once your order is shipped, you will receive a tracking number via email, allowing you to track your shipment in real time. You can use this tracking number to carrier’s site to check the delivery status.
5. Delivery Issues
- Delayed Shipments: While we strive to deliver orders within the specified timeframe, delivery times are not guaranteed and may be affected by factors outside of our control, such as carrier delays, weather conditions, or customs clearance. We will do our best to keep you informed of any delays.
- Lost or Damaged Shipments: If your order is lost or arrives damaged, please contact us at info@academicenclave.com within 3 days of receiving the order. We will assist you in resolving the issue, either by reshipping the item or issuing a refund.
6. International Shipping & Customs
For international orders, the recipient is responsible for all applicable customs duties, taxes, and fees that may be imposed by the destination country. We have no control over these charges, and they are not included in the shipping fees.
- Customs Clearance: International shipments may be subject to customs inspections, which could delay the delivery of your order. Please note that customs policies vary from country to country, so you should contact your local customs office for more information.
7. Undeliverable Packages
If a package is returned to us due to an incorrect or incomplete shipping address, refusal of the package, or inability to deliver, we will contact you to resolve the issue. You will be responsible for any reshipping costs incurred.
8. Split Shipments
For orders containing multiple items, we may ship items separately to ensure faster delivery. In this case, you will receive multiple tracking numbers for each shipment. There are no additional shipping costs for split shipments.
9. Shipping Carriers
We work with a variety of reliable carriers, including:
- [DHL, DTDC, Indian Post, BlueDart, Amazon etc. You will have the option to select your preferred carrier at checkout if multiple options are available.
10. Contact Us
If you have any questions or concerns about our Shipping Policy or your order, please feel free to contact us:
Academic Enclave
Burari, Delhi – 110084
info@academicenclave.com
+91-7042423166